F.A.Q.

Frequently Asked Questions About Our  Products & Services

Our staff is dedicated to providing the best customer service in the business.  Please check below for any questions you might have, or feel free to call or email us anytime!

What software do you run your e-books on?

A:  Our e-books run on Adobe Acrobat PDFS.  This ensures compatibility on virtually all electronic devices.

Q: What devices will your e-books work on?

A:  Our E-books work on virtually all e-readers, smart phones, PC’s, and Mac computers.

Q: How do I receive your e-books or profile writing form after purchasing?

A:  Within minutes of purchasing your e-book or profile writing form, you will receive an email with a download link.  When receiving this link, click the link and you will have your e-book downloaded within seconds.

Is purchasing our service confidential?

Completely.  Over the years we have worked with all walks of life, from doctors, to actors, to CEO’s of major corporations.  Regardless of your station in life, protecting your identity is a number one priority at all times.  Your name will never be revealed.

Q: How long do I have to wait to receive my custom made profile?

A:  Your profile will be delivered within three days of receiving your information.

Q: Does my profile writing form ever expire?

A:  No.  Your profile writing form never expires.

Q: Do you offer revisions on your online dating profiles?

Yes, we offer up to 2 revisions on your profile.

Q: What is your 99% success rate based on?

A:  Our customer success rate is based on how many customers request a return on one of our products.  Less than one percent of our customers have ever asked for a refund on all of our products and services combined.

Q: How do I receive a refund if I am not satisfied?

A:   If you are not satisfied with your profile or e-books, just send your receipts and you will receive a full refund. Request must be made within 3 days of receiving your completed profile.  If you request a round of revisions the offer no longer applies.  If you are not satisfied with coaching you must send 3 months of dating receipts that begin after your purchase of the coaching package.

What is your refund policy on The Joshua Pompey Process?

If you don’t think this course can help you, just let us know within 3 days, and you will receive a full refund within 24 hours, with no hidden return fees.

 

In the event that you buy The Joshua Pompey Process as part of a profile package,  refunds will be applied as follows:

 

If you request a refund on the entire package, it must be made within 3 days of purchase and you will receive a full refund of $249.99 if you are not completely satisfied.

 

Once 3 days has expired, you will only be eligible for a refund on your profile if you are not completely satisfied ($99.99).  This request must be made within 3 days of your profile being completed.

What are your success rates?

Success is different for everyone.  Some people define success as a busier dating life, others define success as long lasting love.

 

What we can tell you though is that since launching this service, we have had multiple marriages, countless long-term relationships, and no client has ever requested a refund.

 

In addition, many clients retain strong friendships with their matchmakers long after the process is over, as the bond between coach and client typically becomes very enjoyable for both parties.

I don't consider myself to be very attractive. Will this still work for me?

Without a doubt.  One of the reasons we are known as the best online dating experts in the world is because we are masterful at highlighting your best self and attracting others, regardless of who you are or what you look like.

Do you take on clients from other countries?

Yes we do.  In fact, a large portion of our clientele comes from Europe, Canada, and Australia.  If you are from an English speaking country, we are more than equipped to help you.

I have seen similar companies do what you do. Why Choose Your Services?

Since starting our company, we have seen a few copy cats here and there with strikingly similar claims and offers trying to mimic what we have created.   When you come to JoshuaPompey.Com, you can be confident that you are working with a company founded and controlled by the best online dating expert in the world, focused on luxury, quality, and a pure dedication to your needs.


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